If your are an existing Hendricks County
Bank Internet Banking customer please return to our home page and
sign in using the Internet Banking log in located on the left of the
page. CLICK HERE
PERSONAL ONLINE BANKING AGREEMENT AND DISCLOSURE STATEMENT
This agreement states the terms and conditions that apply when you
use the Hendricks County Bank and Trust Company, (herein referred to
as "Bank") Internet Banking service. These terms and conditions are
in addition to those that apply to any accounts you have with us or
any other services you obtain from us. You must also follow all of
our instructions and procedures applicable to the services covered
by this agreement. “You”, “I” and "your" mean each person who
establishes an Internet Banking Customer Account with us or who uses
or is authorized to use an Internet Banking Identification Number
("ID") and "Password" or other means of access we establish or
approve. The term "Internet Banking" means our Personal Online
Banking and Bill Payment services that you access over the Internet
by use of a personal computer and modem and/or other means we
authorize or allow. Personal Online Banking allows you to make
payments, transfer funds, access accounts, obtain information and
perform other transactions. Bill Payment allows you to initiate a
payment from your designated Bank checking account to payees, which
you have authorized in advance.
(A)
INTERNET ACCOUNT OWNER INFORMATION
You must be the owner of this account(s) and you must have signature
authority to be able to view the account(s).
(B)
INTERNET BANKING ID AND PASSWORD
To access our Internet Banking service, you must use the ID and/or
other means of access we establish or provide for your Internet
Banking Customer Account together with a Password. It is your
responsibility to safeguard the ID and Password we provide. Anyone
to whom you give your Internet Banking ID and Password or other
means of access will have FULL access to your accounts even if you
attempt to limit that person's authority. Hendricks County Bank and
Trust Company will NEVER contact you to ask for your user ID or
password. If you are approached by anyone to provide your user ID
and Password, DO NOT PROVIDE THIS INFORMATION. Contact the bank
immediately, as you could be the victim of attempted fraud or
identity theft. You will find contact information in section (J)
below.
(C)
INTERNET SECURITY
At Hendricks County Bank and Trust Company, we understand the
importance of the responsibility that our customers have entrusted
to us. Hendricks County Bank and Trust Company is proud of the
sophisticated level of data security and privacy supplied to its
Internet Banking clients and their accountholders. Data security is
provided on multiple levels: by firewall, intrusion detection
software, network monitoring, application level security and company
policy.
Firewall: A firewall serves as a security gate between the Internet
and our network. By intercepting Internet data packets first, the
firewall ensures that only packets permitted by our rule set may be
passed beyond the public Internet to our secure web commerce server,
and ultimately to the Internet Banking application.
Application Level Security: Unique user codes and passwords identify
authorized accountholders. The combined effect of ITI security and
network security allow clients to access only mainframe or other
networked host areas permitted through Internet Banking application.
Secure Socket Layer: We use the SSL (secure socket layer) encryption
technology for everything you do in the Internet Banking system.
Your browser automatically activates this technology when it
attempts to connect to our Service. Whenever SSL is securing your
communications, the browser will typically indicate the “secure
session” by changing the appearance of a small icon of a padlock at
the bottom of the screen from open to locked. What this means is
that your communications are scrambled from your browser to our
servers at all times so that no unauthorized party can read the
information as it is carried over the Internet.
(D)
INTERNET BANKING TRANSACTIONS
You or someone you have authorized by giving them your Internet
Banking ID and Password or other means of access (even if that
person exceeds your authority), can instruct us to perform the
following transactions.
Make transfers between your qualifying accounts to the extent
authorized;
Obtain information that we make available about your qualifying
accounts; and
Obtain other services or perform other transactions that we
authorize.
(E)
LIMITS ON INTERNET BANKING TRANSACTIONS
You must have enough money or credit in any account from which you
instruct us to make a payment or transfer. If any of your qualifying
accounts are savings accounts, certain types of withdrawals from
those accounts, including payments and transfers, are limited to a
total of no more than 6 in any specific period. The specified period
for savings accounts is the monthly statement period. The kinds of
withdrawals covered by this limitation are those made by means of
preauthorized or automatic transfers and payments or telephone
agreement. You also agree to the Terms & Conditions of Your Deposit
Account that you received when you opened your deposit account and
any subsequent amendments to that agreement.
(F)
YOUR LIABILITY AND INDEMNITY
You warrant that you will perform your obligations under this
Agreement consistent with all applicable Bank rules and regulations
and that all information that you provide us is accurate, timely,
and has been authorized by you, and in the event that you breach any
of the forgoing warranties, you agree to indemnify Bank against any
loss, liability, or expense. You agree to indemnify and hold Bank
harmless for any and all acts of any employees or persons who you
grant access to or who gain access to your Internet Banking account.
You consent, by execution of this Agreement, to disclosure of your
customer information to those that gain access to your accounts.
Use of these Services is at your own risk. You are responsible for
the installation, maintenance, and operation of your computer and
browser software, anti-virus software and personal computer
firewall. The risk of error, failure, or nonperformance is your risk
and includes the risk that you do not operate the computer software
properly. We make no warranty to you regarding the computer
software, including any warranty of merchantability or fitness for a
particular purpose. We are not responsible for any errors or
failures from any malfunction of your computer or the software. We
are not responsible for any electronic virus or viruses that you may
encounter. We are not responsible for any computer virus or related
problems that may be associated with the use of the Services. We
have no liability to you for any damage or any other loss directly
or consequential, which you may suffer or incur by reason of your
use of the computer or software. We encourage our customers to
routinely scan their PC and Diskettes using a reliable anti-virus
product to detect or remove any viruses. Undetected or un-repaired
viruses may destroy your programs, files and even your hardware.
Additionally you may unintentionally transmit the virus to other
computers. We also encourage our customers to purchase and employ a
reliable firewall on their computers that will protect their
computer from intrusion while they are connected to the Internet.
You are solely responsible for the proper installation,
configuration, and maintenance of an intrusion detection system you
may employ.
(G)
BUSINESS DAYS
Our Internet Banking service is generally available 24 hours a day,
7 days a week. However, we only process transactions and update
information on business days. Our business days are Monday through
Friday. Holidays are not included. Payments or transfers made after
2:00 p.m. EST will be processed on the next business day.
(H)
STATEMENTS
Your Internet Banking payments and transfers will be indicated on
the monthly or quarterly statements we provide. You agree to notify
us promptly if you change your address or if you believe there are
any errors or unauthorized transactions on any statement, or
statement information.
(I)
CHARGES FOR TRANSACTIONS
You agree to be charged for any applicable Internet Banking fees as
listed in Bank's fee schedule. We reserve the right to change our
fee schedule from time to time and your account will be charged in
accordance with the new fee schedule after giving you proper
notification. All Bill Payment fees will be assessed to your
designated Bank checking account.
(J)
UNAUTHORIZED TRANSACTIONS OR LOSS OR THEFT OF YOUR INTERNET BANKING
ID OR PASSWORD
If you believe your Internet Banking ID or Password or other means
of access have been lost or stolen or that someone has used them
without your authorization, call us immediately at 317-852-2268,
during normal business hours. After hours you may e-mail us at
eBanking@hendrickscountybank.com
or write to us at:
Hendricks County Bank and Trust Company
Attn: Internet Banking
PO Box 230
Brownsburg IN 46112
Immediately contacting us by phone is the best way of reducing your
possible losses, since not all e-mail may arrive at their
destinations in a timely manner. We will send e-mail back to you as
confirmation that we did receive it. Because E-mail is not secure.
do not include any of your account or social security numbers within
your e-mail. Your name, address, daytime phone number, and a brief
message description of the problem are all we will need.
If you notify us of a loss, your liability for unauthorized
transactions or payments will be as follows:
If you contact us within two business days of the loss or your
discovery of the loss, your loss will be limited to $50.00 if
someone used your Internet Banking ID and Password without your
permission.
If someone else used your Internet Banking ID and Password without
your permission, your lose would be limited to not more than $500 if
you do not contact us within two business days after you learn of
the loss and we can prove that we could have prevented the loss if
you had contacted us.
If your statement shows transfers or payments that you did not
make, notify us at once. If you do not tell us within sixty (60)
days after the first statement showing such a transfer was mailed to
you, you may not recover any funds lost after the 60 days, if we can
prove your contacting us would have prevented those losses.
If you have given someone your Internet Banking ID and Password or
other means of access and want to terminate that person's authority,
you must change your identification number and Password or other
means of access or take additional steps to prevent further access
by such person.
ERRORS AND QUESTIONS
In case of errors or questions about your electronic transfers call
us at 317-852-2268 or write us at:
Hendricks County Bank and Trust Company
1 E Main Street
P O Box 230
Brownsburg IN 46112
Notify us immediately if you think your statement or receipt is
wrong or if you need more information about a transaction listed on
the statement or receipt. We must hear from you no later than 60
days after we sent the FIRST statement on which the problem or error
first appeared. (1) Tell us your name and account number. (2)
Describe the error or the transfer you are unsure about, and explain
as clearly as you can why you believe it is an error or why you need
more information. (3) Tell us the dollar amount of the suspected
error. If you tell us orally, we may require that you send us your
complaint or question in writing within 10 business days. We will
determine whether an error occurred within 10 business days (20
business days for new accounts) after we hear from you and will
correct any error promptly. If we need more time, however, we may
take up to 45 days (90 days for new accounts or point-of-sale or
foreign-initiated transfers) to investigate your complaint or
question. If we decide to do this, we will credit your account
within 10 business days (20 business days for new accounts) for the
amount you think is in error, so that you will have use of the money
during the time it takes us to complete our investigation. If we ask
you to put your complaint or question in writing and we do not
receive it within 10 business days, we may not credit your account
for 30 days after the first deposit is made, if you are a new
customer. We will tell you the results within three business days
after completing our investigation. If we determine that there was
no error, we will send you a written explanation.
You may ask for copies of the documents that we used in our
investigation.
Disclosure of Account Information to Third Parties: We may disclose
information to third parties about your account or the transactions
you make: a) where it is necessary for completing transactions or
resolving errors involving the Services; or b) in order to verify
the existence and condition of your account for a third party, such
as a credit bureau or a merchant; or c) in order to comply with
government agency rules, court orders, or other applicable law; or
d) to our employees, service providers, auditors, collection agents,
affiliated companies, or attorneys in the course of their duties and
to the extent allowed by law; or e) if you give us permission.
(K)
BILL PAYMENT SERVICES
1. HOW TO SET UP PAYEES/PAYMENTS Complete a bill paying enrollment form. IF YOU WANT TO ADD A NEW
PAYEE, USE “SET UP ACCOUNTS/PAYEE” ON THE INTERNET OR SPEAK TO A
SERVICE REPRESENTATIVE. You may add a new fixed payment to a Payee,
only if the Payee is on your authorized list of payees, and by
accessing the Service and entering the appropriate information. Most
other additions, deletions, or changes can be made in writing or by
using the Service. The Bank reserves the right to refuse the
designation of a Payee for any reason. Each Payee accepted by the
Bank will be assigned a payee code. You may pay almost any payee you
wish. There are several restrictions: 1) The merchant must be
located in the United States; 2) Payments may not be remitted to tax
authorities or government and collection agencies; 3) Payments may
not be remitted to security companies such as Ameritrade for stock
purchases or trade taxing authorities and 4) Court directed payments
are unauthorized (Alimony, child support, or other legal debts).
Don’t forget you can use this system to send payments to your
son/daughter in college, pay your local orthodontist, credit cards,
charitable donations, etc. A merchant is defined as anybody (company
or individual) to whom you want to send money.
The Bank is not responsible if a Bill Payment can not be made due to
incomplete, incorrect, or outdated information provided by you
regarding a Payee or if you attempt to pay a Payee that is not on
your Authorized Payee list.
2. THE BILL PAYING PROCESS a. Single Payments
A single payment will be processed on the business day (generally
Monday through Friday, except certain holidays) that you designate
as the payment’s process date, provided the payment is submitted
prior to the daily cut-off time on that date. The daily cut-off
time, which is controlled by the bank, is currently 2 p.m. CST. A
single payment submitted after the cut-off time on the designated
process date will be processed on the following business day. If you
designate a non-business date (generally weekends and certain
holidays) as the payment’s process date, the payment will be
processed on the first business day following the designated process
date.
b. Recurring Payments When a recurring payment is processed, it is automatically
rescheduled by the system. Based upon your selected frequency
settings for the payment, a process date is calculated for the next
occurrence of the payment. If the calculated process date is a
non-business date (generally weekends and certain holidays), it is
adjusted based upon the following rules:
If the recurring payment’s “Pay Backward” option is selected, the
process date for the new occurrence of the payment is adjusted to
the first business date prior to the calculated process date.
If the recurring payment’s “Pay Backward” option is not selected
(or if the “Pay Backward” option is not available), the process date
for the new occurrence of the payment is adjusted to the first
business date after the calculated process date.
Note: If your frequency settings for the recurring payment specify
the 29th, 30th, or 31st as a particular day of the month for
processing and that day does not exist in the month of the
calculated process date, then the last calendar day of that month is
used as the calculated process date.
For Single and Recurring Payments, YOU MUST ALLOW AT LEAST FIVE (5)
BUSINESS DAYS, PRIOR TO THE DUE DATE, for each bill payment to reach
the Payee. Any bill payment can be changed or canceled, provided you
access the Bill Pay Service prior to the cut-off time on the
business day prior to the business day the bill payment is going to
be initiated.
You agree to have available and collected funds on deposit in the
account you designate in amounts sufficient to pay for all bill
payments requested, as well as, any other payment obligations you
have to the Bank. The Bank reserves the right, without liability, to
reject or reverse a bill payment if you fail to comply with this
requirement or any other terms of this agreement. If you do not have
sufficient funds in the Account and the Bank has not exercised its
right to reverse or reject a bill payment, you agree to pay for such
payment obligations on demand. You further agree the Bank, at its
option, may charge any of your accounts with the Bank to cover such
payment obligations.
The Bank reserves the right to change the cut-off time. You will
receive notice if it changes.
c. BILL PAY LIABILITY You are solely responsible for controlling the safekeeping of, and
access to, your password. You are liable for all transactions you
make or that you authorize another person to make even if that
person exceeds his or her authority. If you want to terminate
another person’s authority, you must notify the Bank and arrange to
change your password. You will be responsible for any Bill Payment
request you make that contains an error or is a duplicate of another
Bill Payment. The Bank is not responsible for a Bill Payment that is
not made if you did not properly follow the instructions for making
a Bill Payment. The Bank is not liable for any failure to make a
Bill Payment if you fail to promptly notify the Bank after you learn
that you have not received credit from a Payee for a Bill Payment.
The Bank is not responsible for your acts or omissions or those of
any other person, including, without limitation, any transmission or
communications facility, and no such party shall be deemed to be the
Bank’s agent. In any event, the Bank will not be liable for any
special, consequential, incidental, or punitive losses, damages, or
expenses in connection with this Agreement or the Service, even if
the Bank has knowledge of the possibility of them. The Bank is not
liable for any act, failure to act or delay in acting if it is
caused, in whole or in part, by any cause beyond the Bank’s
reasonable control.
(L) CUSTOMER USEAGE AND RESPONSIBILITIES The customer warrants and covenants that he/she will use the Bank's
Internet services for consumer, personal, or household purposes. The
customer acknowledges that changes in technology, software, bank
policies and procedures, or other developments may require
modifications of (or new or additional) customer hardware which the
customer will be solely responsible for upgrading at his/her sole
cost and expense if the customer desires to make continued use of
the Bank's Internet services.
(M) DISCLAIMER OF WARRANTY Hendricks County Bank and Trust Company makes no warranties or
representations with respect to Internet services, program,
expressed or implied, including but not limited to implied
warranties of merchantability or fitness for a particular purpose.
(N) MISCELLANEOUS Any required notice or other communication will be addressed and
delivered to you, the customer, at the address on file with the
Bank, or via electronic mail. You, the customer, are responsible for
notifying the bank of any change in physical, mailing, or e-mail
address.
(O) OTHER GENERAL TERMS This Agreement is intended to supplement and not to replace other
agreements between you and us relating to your Accounts, including,
without limitation, our Deposit Account Rules, ACH Agreements and
Wire Transfer Agreements. In the event of a conflict between this
Agreement and any other Account rules and agreements that apply to
your Accounts or the functions performed using "Personal Online
Banking", this Agreement shall govern and prevail.
I have read the Agreement and ACCEPT the Terms of
Online Banking Agreement.
You may wish to print a copy of the agreement for your records.